Get answers to all the "Frequently Asked Questions" here.
How do I check on the status of my order?
You can check the status of your order at any time, by visiting our
"Track my Order" page here - Shipment Tracking Page
How long will it take for my order to arrive?
Each shirt is custom made to order. You can expect fulfillment to take anywhere from 7-14 days. After your new apparel has been made, your order will ship under the urgency that you selected when choosing your shipping method.
Does 9R (TM) ship internationally?
Yes, we are able to ship to over 200+ countries around the globe
What if I received an incorrect or defective item?
At Nine Ranch we strive for perfection, but sometimes mistakes do happen. Please e-mail our support team within 7 days of receiving any incorrect or defective merchandise. We will make sure you are taken care of. Be sure to include your order # along with an explanation of your issue. We will replace any defective item free of charge.
support team e-mail - email@example.com
How do I return an item?
We have a 30 day return policy for items offered at Nine Ranch (TM). The item MUST be returned in it's original/unused condition, in the original packaging. Returns are not accepted on used items. The buyer is responsible for all return shipping costs. Once we receive the unused returned item, we will inspect it's condition and issue you a refund minus the original shipping costs.
How do I change or cancel my order?
Order changes/cancellations are only available on the same day that the order is placed. You can make changes/cancellations to your order by e-mailing our support team - firstname.lastname@example.org. Once your order is processed/shipped, you cannot cancel and must refer to our item return policy.
What if I haven't received my order yet?
In rare cases, some orders may take a little longer to arrive due to shipping issues that arise. If your order isn't delivered within 45 days of purchase, we can offer you a full refund. Please note: For faster shipping, some of your items may arrive in multiple packages at different times.
How can I contact 9R (TM)?
You can contact 9R (TM) anytime.
E-mail us at email@example.com