Hey friends! Thank you for shopping with Nine Ranch Brand! Here you will find info on the ordering process and how long it usually takes for your order to arrive at your door.
2020 has been a heck of a year!
We had some challenges with supply and turn around time earlier this year, but it has greatly improved! As of October 2020, we are getting orders out the door 2-4 days after order date. In some cases, even the day of or the day after! It just depends on what you order :) All orders are shipped UPS Ground to start out with. UPS sometimes hands the package to UPS Delivery Solutions or USPS for local post office delivery. All orders come from Michigan. Consider that when waiting for your package to arrive.
When placing an order, it's best to include your email address. That way, once your order is placed, we will send you an order confirmation and also order updates. Once your order is shipped, you will get a shipping confirmation along with a tracking number. (check your junk folder if you can't find it)
IF you have not received your package in a week and a half, please check the tracking information. IF your tracking info has not been updated in three days, please reach out in an email at firstname.lastname@example.org with your order number. In the beautiful year of 2020 as it goes, we have seen lots of new things with tracking numbers and shipping issues with carriers. These issues continue to dissipate as the year goes on, but please reach out if there is an issue with your package delivery! We will sort it out.
Nine Ranch Brand products are custom, and unique. Every Nine Ranch Brand product that you order is made for you - after your order is placed! Some products are quick to go out the door, even same day turn around in some cases. T-shirts for example go out quickly! Some products take a little extra love, and a little extra time. For instance, embroidered products, leather patch hats, and tumblers. If you order a variety or products, please expect a little extra time for them to be made especially for you.
We want to thank you all so very much for your patience in these crazy times, and tell you how much we appreciate your orders.
Donations continue to be made to the Search and Rescue Dive Teams that supported the Nine Ranch family in our time of tragedy. Each and every one of your orders have increased the contributions we are able to make to the dive teams! Thank you so much, from the Nine Ranch family! Read more about this on our About Us page.